Renewing loans, placing hold requests and stack requests
Managing your Library account online
The "My Account" option on the Library Catalogue offers a convenient way of managing your library books.
Using this option you can:
- Check what you have out on loan and when the items are due back
- Renew your loans
- Check up on your hold requests and cancel any that you no longer need
- Check if there are any outstanding fines on your account
How do I access my account?
- TU Students and Staff:
Log in using your TU password
- Non-TU Library Patrons:
Klick the link for external library patrons (Externe Bibliotheksbenutzer) below the TU login form to go to your login form.
You will need your library barcode (TU Card user ID) and your library password:
User ID/ Barcode: Your User-ID / Barcode is to be found on your TU Card, Student Identity Card or Library Card (e.g.: $E123456X)
Password: The password you chose in TISS on activating your library account.
Once you are signed in, click the "My Account" link next to "Signed in".
There, you will find information on your loans, with the option to renew them, as well as on your stack requests, hold requests, fines (if any), and your personal settings.
Changing your library password
- TU students and staff:
You can change your password in your address book entry.
- Non-TU library patrons:
To change your library password, go to the following form:
Non-TU library patrons password form
Renewing your loans
Renew all your loans by clicking on the Renew All option.
Renew selected loans by clicking the check boxes alongside the items you wish to renew, then clicking on the Renew Selected option.
If your loans cannot be renewed for any reason, a system message will be displayed.
As long as the item has not been requested by another user, you can renew loans yourself by using the "My Account" option of CatalogPlus. The loan period can be extended up to a maximum of 6 months.
Items that have been requested by another patron and overdue items cannot be renewed.
If your book is overdue, we may still accept phone and email renewals (+email@example.com), although you will have to pay outstanding fines before borrowing any more books.
If an item has been borrowed by another patron, you may place a hold request in the online catalogue (click on "Request" in the "Locations / Get It" tab.) To see this Request link, you have to be signed in.
As soon as the item is returned by the present borrower, it will be put on hold for you, and you can collect it at the Circulation Desk (or the Department Library) during the next 5 working days.
If there are already one or more hold requests on a title, your request will be queued. When you are at the top of the queue, the first copy which becomes available will be held for you. You will then receive an e-mail notification.
The Library has closed stacks or bookstacks, essentially warehouse areas closed to readers, from which staff fetch books for readers on request. These items can be ordered using the online catalogue.
Some older books are not in the online catalogue - in these cases you have to fill in a form at the stack requests desk on the first floor of the Main Library.
Books on closed access will be fetched by staff on request at set times (on the full hour during staffed opening hours).
Books that are for loan are issued at the circulation desk (Leihstelle).
Books and journals that are not for loan are issued at the stack requests desk (Bestellschalter) on the first floor of the Main Library and may be used on Library premises only.
Items ordered from the closed stacks will be kept at the circulation desk or stack requests desk for 5 working days. Items that have not been collected during these 5 days will be returned to the stacks.
For the Library to be able to send you email notifications, you need to have staff at the circulation desk enter your email address in your Library account.
All library correspondence will be then be sent via e-mail, apart from third reminders for overdue loans. It is your responsibility to check your e-mail regularly and provide us with any address changes.
Courtesy e-mail reminders will be sent some days before your books are due for renewal, as well as a series of overdue notices, if they are not returned.
We cannot guarantee that you will receive these email notifications. However, be aware that it is your responsibility to ensure your borrowed items are returned on time. Non-receipt of these reminders will not be accepted as reasonable grounds for waiving fines.